Credit Control Archives

SUP201 – Multi-Level Inventory Categories

Overview

We have added another 2 levels of Item Category (to 3) in order to facilitate the Inventory Search and reporting functions in the Palladium Enterprise and Palladium Premium editions. This function is available on all Inventory search functions throughout the application and has also been added to the offline PoS module that is available in the Palladium Enterprise Edition only.

Processing

From a processing point of view, you can simply select the category selection below and the system will cascade your selections right down to the last level. Not all levels are mandatory giving the flexibility for you to only see the levels that are optimal for your business.

 

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This functionality has also been incorporated into the Point of Sale and new Offline Point of Sale modules.

 

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Reporting

All these additional fields have been added to the Business Intelligence cubes, allowing you to slice and dice the data as required. You can also start to compare your sales mix across years or months. using a dimension for say bottle size would allow you to view your sales mix of 340ml vs 500ml at a glance. 

 

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SUP034 – Automatic Credit Note Allocation

This feature allows you to automatically match/allocate Credit Notes to Unpaid Sales Invoices on the fly.

How Does This Feature Help Your Business?

  • Accurate credit allocations.
  • Offsets the credit immediately, this eliminates the process to have to manually apply the credit to the Sales Invoice.
  • Saves you time.

Feature Setup

Firstly, to activate the feature, you go to the Control Panel in Company options. On the Receivables tab, ensure that the option below is checked. Should this feature not be activated, then the Credit note will appear on the customer’s account as an unallocated credit.
 
CreditNote
 

Feature Functionality

To process a Credit Note, select the invoice then click on the Credit Button (subject to the users requisite security access rights) .
 
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If the full invoice value was credited, the Sales Invoice will not appear in the Outstanding Invoice Feature within the Process Customer Receipts function as it has been automatically been matched to the Credit Note.
 
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General Note 
 If you pass a Credit Note to a Sales Invoice and it is not for the full amount, only the net outstanding amount will appear on the outstanding Receipts above the “Amount Owing” field.
 

SUP106 – Understanding Customer Credit Control

The Palladium Credit Control is managed in 2 separate stages in the form of Sales Order Level and Sales Invoice level. There is no credit management for Sales Quotes of Freehand Quotes.

Sales Invoices

 

Customer Credit Control sales invoices

There are 2 ways in which we control and set up the Credit Management for invoices in the form of Over Credit Limit, and Overdue Invoices.

Over Credit Limit
To use Credit Limit Control you first need to activate the function “Default Credit Control for New Customers” above and insert a default Credit Limit for New Customer creation. The Credit limits are set at customer level as seen below – and governs / limits the total amount of goods or services invoiced to clients. In the screen below you will see that we will activate the Credit Control function at Customer Level. Once the credit limit has been reached, the user will be unable to invoice the client further.

Customer Credit Control credit limit

In addition to this you can set the system to Allow / Block or Warn on Customers over their Credit Limits for added flexibility.

Temporary Credit Limits
Should users wish to exceed customer credit limits but still exercise control and discretion by using the Temporary Credit Limit function as seen above. The temporary credit limit is supported by an expiration date for greater control.

Overdue Invoices
The credit block on Overdue Invoices manages the ability to process invoices on Customer accounts with overdue invoices. An overdue account is classified as an account with invoices over their due credit terms. Ie if an invoice was due to be paid at the end of January, the system will disallow invoices processed in February until these overdue invoices are paid. Note that there is an option for the discretionary management for credit control on overdue invoices with the option settings to Allow / Block or Warn on generating sales on accounts with overdue invoices.

User Overrides
We have the option to allow for user / managerial overrides on Credit Block on accounts with overdue invoices at time of processing the Invoice.

Customer Credit Control user override

Sales Orders

Customer Credit Control sales orders

Credit Block On Overdue Invoices
This function allows you to Control the processing of sales orders where clients have overdue invoices. You also have the ability to set the function to Allow / Block or Warn on processing orders for clients with Overdue Invoices, as well as the ability to convert these to Sales Quotes on the fly.

Credit Block On Over Credit Limit
This function allows you to Control the processing of sales orders where clients are over their credit limits. You also have the ability to set the function to Allow / Block or Warn on processing orders as required, as well as the ability to convert these to Sales Quotes on the fly.

Include Open Sales Orders in Available Credit
This function sets the available credit display on all Sales Document Processing screens to factor in the value of open Sales Orders for clients who want to view the credit limit as the total exposure to the client. In the screen below you will see we have created a Customer with a credit limit of R2,000 and a Temporary credit limit of R2,500 where we have included the open Sales Order in the available Credit value.

Customer Credit Control include sales ordersUser Overrides
We have the option to allow for user / managerial overrides on Credit Block on accounts with overdue invoices at time of processing the order.

Customer Credit Control order user rights

 

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